Accommodation Booking Conditions

HOW TO BOOK · PAYMENT · THE CONTRACT · CANCELLATIONS · CLAIMS AND COMPLAINTS
TRAVEL DOCUMENTS · INSURANCE · PRICES · DELAYS · GOVERNING LAW

HOW TO BOOK
» After completing the form attached to each Accommodation/ Lodging page of the web site (www.uyaphi.com), and upon confirmation/ agreement of Accommodation/ Lodging rates and dates a 30% non-refundable deposit of the application fare is due to secure the booking.
» The booking fee is accepted as part of the inclusive fare and will only be refunded if the applicant cannot be accommodated.
» Please note that reservations cannot be made without a deposit. The balance of the fare is payable to Uyaphi.com eight weeks/ two months prior to the first date of the accommodation / lodging period. If the full amount is not paid in due time, Uyaphi.com reserves the right to treat the booking as cancelled. Bookings made less than 60 days prior to your arrival - payment is required in full.
» On receipt of your full payment, Uyaphi Safaris CC will send vouchers, and further information etc. Please ensure that you receive the information before you embark for your accommodation / lodging period.


PAYMENT
» Properties, Establishments and services within South Africa, Swaziland, Lesotho and Namibia are payable in South African Rand or the equivalent in US$, and EURO (€).
» Properties, Establishments and services within Botswana, Zimbabwe, Mozambique, Zambia, Malawi, Uganda, Tanzania and Kenya (or any other Africa country other than above) are payable in US$ and EURO (€) only
» Uyaphi Safaris CC does not accept payment by CHEQUE, under any circumstance due to FRAUD
» When settling invoices, payments or bills in South African Rand, Credit Card payments and Bank Transfers are available
» When settling invoices, payments or bills in US$, Bank Transfers to Uyaphi Safaris CC's US$ Account is available only
When settling invoices, payments or bills in EURO', Bank Transfers to Uyaphi Safaris CC's EURO Account is available only


THE CONTRACT
» In this contract the following words shall have the corresponding meanings unless the context otherwise indicates and the same meanings shall be applicable mutatis mutandis to the booking conditions.
» Uyaphi.com - means - Uyaphi Safaris CC (trading as Uyaphi.com)
» The Client - means - The person who accepts the booking by signature or any other means
» Persons Under His Authority - means - All persons who are accepted at an establishment on the application of a client
» The client who signifies the acceptance of a booking does so on behalf of himself and persons under his authority, which means that all are bound by the booking conditions as if they had individually made the application themselves.
» All bookings are made by Uyaphi.com and no person has any authority on its behalf to vary any of the terms and conditions which are applicable.


CANCELLATIONS
» Cancellation of your booking must be in writing to Uyaphi.com. Cancellations are only effective on receipt of written notification.
» If you cancel prior to eight weeks/ two months before your arrival your deposit is forfeited. If your cancellation is made after the due date for full payment of your accommodation, charges will be levied.
» The scale of charges, expressed as a percentage of the full accommodation rate, are as follows:
» More than 8 weeks notice - Deposit forfeited
» Less than 8 weeks notice - Deposit plus 25%
» Less than 3 weeks notice - 60%
» Less than 2 weeks notice - 90%
» Less than 1 week notice - 100%
» Cancellation insurance is always recommended. It is the client's responsibility to arrange cancellation insurance.
» The client is aware that all the itineraries are flexible and will depend on local conditions.
» Uyaphi.com will converse with management of the establishments / accommodation to see if alternative arrangements may be possible.
The establishment's cancellation policy has full effect.
» All cancellations are subject to administration fees.


CLAIMS AND COMPLAINTS
» If a client has a complaint against an accommodation establishment, the client must first inform the manager/ staff of the establishment in order that the manager/ staff can attempt to rectify the matter.
» Should the matter not be rectified whilst at the accommodation establishment/s, the client should inform Uyaphi.com (as well as the accommodation establishment/s) as soon as possible. The complaint must be received in writing to both Uyaphi.com and the accommodation establishment/s within 30 days after departure of the accommodation period, so that the complaint can be investigated. Claims will not be considered outside of this time.
» Agreed claims are payable in current bank accounts only - no credit card refund. Payments will be made within 30 days of agreement and not after this period.
» Uyaphi.com is not responsible for complaints lodged against an accommodation establishment/s, although we will work in conjunction with the accommodation establishment/s to resolve all matters pertaining to the complaint.
» Uyaphi.com will seek legal advice should a credit card charge back be enforced against Uyaphi.com by the complainant seeking compensation against one of our partners in travel.
» Uyaphi.com will not entertain complaints due to the Loss of Enjoyment where the full land arrangements have been provided.


TRAVEL DOCUMENTS
» The client acknowledges that it his/ her responsibility to ensure that he/ she is in possession of the necessary valid travel documents, passports, visas, vaccination certificates, etc.
» Even though Uyaphi.com will endeavor to assist the passenger in this regard, such assistance should be at the companies sole discretion, the client acknowledges that in so doing, Uyaphi.com is not assuming any obligation or liability, and that nevertheless the responsibility to ensure that the aforesaid documentation is in order and complies with such lawful and other requirements to enable the client to enjoy the benefits of the accommodations/services, remains the client's.
» The client acknowledges that neither Uyaphi.com nor the selected Accommodation / Lodging establishment will be held liable to a refund of the accommodation rate or compensation, should the client be refused entry in a country for any reason.


INSURANCE
» Uyaphi.com recommends that every client have Comprehensive Travel Insurance covering cancellation, curtailment, medical expenses, emergency travel, and personal accident, personal baggage and money loss. This should be arranged at the time of payment of the deposit to cover the client for cancellation from that time.
» The client acknowledges that it is his/ her responsibility to take insurance. The client undertakes to take comprehensive travel insurance to cover his/ her personal requirements.
» Please note that credit card travel insurance is inadequate for general travel.


PRICES
» We at Uyaphi.com will do our utmost to keep to the published price. Should airlines, exchange rates, fuel costs, game reserve entrance fees, fluctuation of exchange rates etc., force increases on us, we reserve the right to surcharge without notice, up to a maximum of 20% of the advertised rate.
» We believe the web content / brochure and tariff are correct at time of publishing, but all prices and services are subject to change or withdrawal without notice.
» When paying by credit card all Rates will be quoted in ZAR (South African Rand) and include VAT (Value Added Tax) unless otherwise stated.


DELAYS
» Uyaphi.com or any of our travel partners cannot be held liable for any delays due to airlines, train, taxis, buses, and ships not running to schedule.


GOVERNING LAW
»The Laws of the Republic of South Africa shall in all respects, govern any contracts.