MISSION: To strive for professionalism and integrity and to ensure the growth and recognition of the Southern African tourism industry for the benefit of all its people. INTRODUCTION: The Southern Africa Tourism Services Association (SATSA) is the leading body representing the private sector of the incoming tourism industry of Southern Africa. As the inbound tourism association of Southern Africa, SATSA represents almost all the major players and principals including airlines, coach operators, accommodation establishments, vehicle hire companies, attractions, conference organisers and related marketing organisations. Recognising that tourism is a service industry, the appearance of the SATSA logo is a sign of commitment to service excellence for the tourist. During the past 32 years, SATSA has established a reputation for integrity and professionalism and with continued support from the growing membership base, this is ensured for years to come. OBJECTIVES: Credibility: Annually members must provide the SATSA National Office with updated information which includes: Financial - An auditor's letter confirming the financial statements are up-to-date and the company has sufficient funds for normal trade. Code of Conduct - Members must at all times observe the Association's rules embodied in the Constitution and Code of Conduct. Insurance - Insurance cover suitable to the needs of the tourism industry is to be met by members. Members continually submit updated information regarding their insurance cover as well as details of valid Road Carrier Permits and Licences. Standards - Members are continually striving to ensure high standards of service are met. INTEGRITY: Integrity is clearly embodied in SATSA'S Code of Conduct. It is essential that customers receive what they are promised. Any written complaint received by SATSA is investigated with appropriate action taken where necessary. At Uyaphi Safaris we aim to provide you with a totally African experience that is personalized to meet your every need. © Uyaphi Safaris CC. All rights reserved. All other names are trademarked and copyrighted to their respective companies. |
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